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How to Collaborate on a Business Document
Martha asked me, “I want to put a template or guidelines to my team members as a result of my research about the good way to write a proposal.” One of the problems if you’re new to writing business...
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Business Process Design Tutorial
At the end of the workshop, our client confessed, ‘I didn’t know our business worked like that’. We’d moved onsite and over three months mapped out the processes in his Finance, Sales and Operations...
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Visio Power Tips #1: Move Multiple Shapes With A Single Click
I use Microsoft Visio to create flowcharts, business process maps, use case diagrams and other type of documents. One way to create these diagrams faster is to group shapes & images, so you update...
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Process Design Tips #11: Rotate, Change & Flip Text
Last week I showed you how to use Microsoft Visio to create business process maps, use case diagrams, flowcharts. org charts, and other type of documents. This week, we’ll look at text. How to add,...
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How to Write Your First Case Study
If you have one hour to spare, write a case study. Case studies are one of the most effective tools you can use to promote your products and services, especially if you are on a limited marketing...
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The Smart Way to Design Business Processes
What do sudoko and business process writing have in common? If you’ve spent an idle afternoon playing sudoko, you know the pleasure in solving these riddles. In some ways, capturing business processes...
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Write Business Requirements Faster, Stronger, Better
One of the mistakes I made when starting with business requirements was that I focused on the phrasing instead of the meaning. For example: I looked at how other procedure writers wrote, adopted their...
View ArticleHow to develop ‘listening skills’ to gather requirements
The ability to listen – not just wait until the other person is finished, so you can have your say – is one of those skills that makes you better at doing your job. Listening is one of those ‘soft...
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A DHL process design lesson
Last month I bought two computers. One Toshiba laptop, the second an Alienware desktop, which came in two shipments as the parts somehow came from different warehouses. Now, you would think that...
View Article20 writing techniques for Process Design Documents
Ask how it works. In other words, you can’t write about something until you know how it works. The key to writing process design documents is to understand every facet of the design process so you can...
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